Frequent Questions

Got a question about insurance? Want to find out what type of insurance will work for you and your family? Here are some of the most common queries about the right type of insurance.

Why does my area code affect the cost of my car insurance premiums?
If you live in an area where theft is common or your car is not parked in a garage, it increases your risk profile and your car insurance premiums.
What is the difference between medical aid and hospital cover?
Medical aid is offered by various medical aid councils and covers hospitalisation and daily medical expenses. Hospital insurance cover is offered by insurance companies and provides cover for hospital confinement due to illness, accidents, intensive care or convalescence.
Can I belong to more than one medical scheme?
No. It is against the terms and conditions of the scheme and constituents fraud.
Can I receive disability benefits for mental illness?
Depending on the nature of your policy, you will be covered. This however is dependant on a psychiatric evaluation, the severity and whether the condition affects work-related activities.
What is a life settlement for a life insurance policy?
This is where the life insurance policy owner, sells an unneeded or unwanted policy to a third party.
When should I buy life insurance?
Your life insurance needs are based on who depends on you financially. Newly married couples and those with children should definitely consider the merits of life insurance.
Does my home contents insurance policy include my flatmates stuff?
Before you take out a home insurance policy you will have to list and have your possessions valued. Your policy covers your possessions. Your flatmate can not claim under your policy.
Why did my insurance company not pay the full value of my property?
The appraised value of your property is done when you take out your home insurance policy. Your property may have lost value since your last appraisal as a result of poor maintenance or depreciation. That is why it is important to have your home reappraised and your policy adjusted accordingly regularly.
Can I receive disability benefits for unplanned pregnancy?
An unplanned pregnancy is not considered a disability. You may however be able to claim maternity leave from your employer.
Does employer's liability insurance cover employers for unfair dismissal claims?
If the employee can successfully prove unfair dismissal, the employer will be held liable for legal expenses.
For what can I be denied health insurance?
You can not be denied health insurance based on pre-existing health conditions. However, you need to disclose any medical condition or your claim may be rejected as it violates the non-disclosure agreement.
How do insurance companies determine what a sports car is?
There are various factors that insurance companies use to classify cars. Some of these include engine size, the height and weight and various other performance enhancing modifications.
How do you find out if someone had a life insurance policy before they died?
When the insurance company is notified of a policyholder’s death, they are required to contact the beneficiaries listed. Talk to your loved ones about your life insurance, and make sure your beneficiaries have the names of the insurers and policy numbers.